JASON LIN
MCSE, CNA Phone: (310) 663-3244
Santa Monica,
CA 90403 Email: jason@linkline.com Domain: jasonlin.com
COMPUTER SKILLS:
Windows 2000/2003 Servers Windows 95/98/2000/XP/Vista Mac OS X / Mac Mail
HP Printer Maintenance Kits
Install MS Office 95 to 2007 Active Directory 2003
Mail Protocols IMAP, POP, MAPI Entourage for Mac Eudora (Mac and PC)
PC/Laptop Fixing/Install DOS/Windows 3.x Telephone Patching and
Installs
Ethernet Patch
Connect/Troubleshoot Basic Cisco
Router Commands VPN/UUNET Remote Dialer
Norton Utilities/Anti-Virus/Ghost Firefox 3.5 Microsoft Outlook 2000 to 2007
Basic Unix
Commands Remedy
ISIS Helpdesk Retrospect/Networker
Backup
Blackberry PDA Support &
Activation Microsoft Sharepoint VERITAS File Backup/Restore
Cisco Voice-Over IP Phone Config PC-Duo
Remote Control Track it
Ticketing System
Symantec Backup Exec Cisco VPN Dialer Remote Desktop
Acronis True Image Timbuktu Pro Wireless Setup
PROFESSIONAL EXPERIENCE:
Cornerstone
onDemand, Santa
Monica, CA
2007 - Current
Desktop Support/System
Administrator
Work
with the IT manager to support various corporate IT needs, including desktop/laptop
new hire image deployments, creating FTP sites, virus/malware removal,
troubleshooting for XP/Vista and VPN issues, system administration on Windows 2003 servers
and conducting weekly server backups.
SDI Media, Culver
City, CA 2007
Desktop
Support/System Administrator
Worked directly with senior system
administrators to resolve various network or technical issues with active
directory, account setups, facilitated restoring of archived files from Veritas backup system, provided desktop support to about
120 users
Sony Imageworks,
Culver City, CA 2007
Desktop Support (contract)
Supported the employees of Sony Imageworks
with various software and hardware issues (mostly PC, some Mac). Resolved networking and printing issue either
in person or with remote software.
Maguire
Properties, Los
Angeles, CA 2007
Helpdesk/Desktop Support
(contract)
Assisted its IT department in migration users to the
new building, helped various computing issues arisen due to the move, answer
additional Helpdesk phone calls.
Westfield,
Los Angeles
Helpdesk/Remote Support (contract) 2007
Answered
additional call volumes during major computer virus outbreak, used remote
connecting tools to assure all field computers are running the latest Service
Packs and virus definitions.
Rand Corporation, Santa Monica, CA 2003 - 2006
Helpdesk
Remotely
resolved a diverse variety of computing problems for about 1200 internal
research clients throughout the enterprise in an effective, courteous and
empathetic manner using established guidelines.
Using the Remedy tracking system,
tasks included managing permissions of user accounts on NT domain, resetting
password, supported users with upgrading/rebuilding issues from Windows 2000 to
XP operating systems and Office 2000 to 2003, resolved and answered questions
regarding various email programs, especially Outlook on PC and Entourage on
Mac. Investigated network issues involving IP or DNS. Helped remote connection
issues with wireless and/or broadband tunnel VPN connections.
UCLA Medical Center, Los Angeles, CA 2002
Desktop Systems Technical Support (Contract)
Supported various hardware, software, network and printer issues
for the internal staff.
ORACLE
Corporation,
Santa Monica/Woodland Hills, CA and Phoenix, AZ 1998 –
2002
Infrastructure
System Engineer
Served as the only engineer for all desktop and
network issues at the three branch offices with total of about 600 users.. Performed PC Laptop/Printer software/hardware installs,
re-imaging broken OS with Ghost. Managed and backed up NT domain and file
servers. Helped remote users with their modem or dial-up
issues. Provided
senior-level software and hardware phone support for remote users in North
America.
lBM
Global Services/Northrop Grumman
System Support Corporation, El Segundo, CA 1998
Desktop Systems Technical Support (Contract)
Provided
2nd level technical support to over 2,000 users of various software/hardware
setups.
Installed and diagnosed issues related to TCP/IP network connections,
network printers, MS Exchange Mail server/client, NT logins in multiple
domains, and laptop remote access. Assisted LAN administrator
with account management, server backup and migration of ccMail
to Exchange.
GeoCities (Yahoo Geocities) Internet
Homepage Provider, Santa Monica, CA 1997
Project Manager/Tech Support
Managed
premium service department.
Responded to e-mail inquiries related to billing, company
subscription, homepage design, and policy. Processed user
comments/suggestions and served as customer liaison to management. Offered ideas improving the service and generating additional
revenue.
GTE Telephone Operation, Santa.
Monica, CA 1995 – 1997
Language Assistant/Customer Service
Resolved
customers’ billing problem and complaints. Initiated and modified service orders.
EDUCATION AND PROFESSIONAL CERTIFICATIONS:
Dell
Premier Support Certification, Dell
Corporation, Austin, TX, CNA Certified Novell Administrator
MCSE - Microsoft Certified System
Engineer, MCP - Microsoft Certified
Product Specialist
University of California, Irvine, CA
MBA concentration in
Marketing/Operation, Graduate School of Management
University of California, Los Angeles, CA
Paralegal
(Certificate in Legal Assistant), UCLA Extension
University
of California,
Los Angeles, CA
BA
(Bachelor of Arts), Political Science